Terms and Conditions
Latin Link Adventure
All quoted prices are in currency stated and are subject to change until full payment has been received. Payment from New Zealand clients is calculated on the NZ National Banks BSR on day of payment.
Latin Link Adventure
The Contract We at Latin Link Adventure undertake to perform all services with reasonable care and skill. We will not be liable for any loss or damage which results from taking part in these services. We have exercised all care to ensure the information is correct, accurate and up to date. We cannot be held responsible for loss, damage or disruptions outside our control. This includes any act of God, weather disruptions, and breakdown of vehicle(s), civil disturbances, strikes, riots or epidemics. We act only as a booking agent for hotels. All hotels have been researched and are recommended at the time of travel. All persons (hereafter called the client) will be bound by the conditions which follow. (Latin Link Adventure- a division of South America Journeys Ltd , hereafter called LLA)
Responsibility All services are organized by LLA. Notice is hereby given that all arrangements made on behalf of clients on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity. LLA acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in vehicle or any other form of transport conveying a traveler, acts of God, detention, delays or expenses arising from quarantine, strike, theft, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation.
Deposit A Deposit is required to hold all confirmed bookings. For group tours the deposit required is NZ$300 for New Zealand travelers and US$300 for those residing outside New Zealand. Independent arrangements require no less than 10% of travel costs. Full payment is required as follows: Group Tour – 60 days prior to commencement. Independent travel - 30 days prior to commencement.
Cancellation by the Client Any cancellation by a client must be made in writing. The date on which the letter is received by Latin Link Adventure will determine the cancellation charges applicable. The cancellation charges below are a percentage of the total price, excluding insurance. A/ Cancellation more than 60 days before departure: Loss of deposit. B/ between 60-14 days before departure: 50% Cancellation fees will be charged dependent on bookings made. A minimum of first nights accommodation and any train or domestic airfares will be charged, along with any reasonable charges for costs incurred. C/ Less than 14 days before departure: 100%. Insurance is strongly recommended. Please note that once purchased train and air fares are non-refundable. No refund for any unused travel arrangements after departure.
Prices and Surcharges All prices are correct to the best of our knowledge. Events beyond our control may result in price increases, LLA reserves the right to pass on these changes if necessary.
Flexibility The client should appreciate and acknowledge that the nature of travel in South America may sometimes require flexibility and should allow for alternatives. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances.
Changes LLA reserves the right to change any of the facilities, services or prices described should it become necessary in the interests of safety or other unforeseen circumstances. LLA will provide services equal to or exceeding those advertised if at all possible.
Travel Documents The client must be in possession of a valid passport and all visas, permits and insurance. It is ultimately the responsibility of the client to ensure they have the necessary documentation.
Factors outside our control LLA cannot accept any liability for matters outside its control such as political disputes, border closures, refusal of visas, industrial action, delayed flights or unforeseeable climatic changes.
Insurance The client is willing to accept full responsibility for insurance which must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. It is strongly recommended that all clients have personal travel insurance.
Unused Services There will be no refunds for any unused services.
Claims and Complaints If a client has a complaint against LLA they must, if on a group tour, first inform their Tour Manager whilst on the tour so that they can attempt to rectify the matter. Any other or further complaint must be put in writing to LLA within 30 days of the end of the tour. Any clients on Independent arrangements should contact LLA in writing within 30 days.
Governing Law Any claim or complaint shall be considered according to the laws of New Zealand and each party irrevocably submits itself to the exclusive jurisdiction of the New Zealand Courts in respect of any proceedings arising out of or relating to such a claim or complaint.
Thank you for choosing Latin Link Adventure.